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Four major artificial intelligence (AI) chatbots are inaccurately summarising news stories, according to research carried out by the BBC. The BBC gave OpenAI's ChatGPT, Microsoft's Copilot, Google's Gemini and Perplexity AI content from the BBC website then asked them questions about the news. It said the resulting answers contained "significant inaccuracies" and distortions. In a blog , Deborah Turness, the CEO of BBC News and Current Affairs, said AI brought "endless opportunities" but the companies developing the tools were "playing with fire". "We live in troubled times, and how long will it be before an AI-distorted headline causes significant real world harm?", she asked. An OpenAI spokesperson said: "We support publishers and creators by helping 300 million weekly ChatGPT users discover quality content through summaries, quotes, clear links, and attribution." The other tech companies which own the chatbots have been approached for comment. It found 51% of all AI answers to questions about the news were judged to have significant issues of some form. Additionally, 19% of AI answers which cited BBC content introduced factual errors, such as incorrect factual statements, numbers and dates. In her blog, Ms Turness said the BBC was seeking to "open up a new conversation with AI tech providers" so we can "work together in partnership to find solutions". In general, Microsoft's Copilot and Google's Gemini had more significant issues than OpenAI's ChatGPT and Per. The report said that as well as containing factual inaccuracies, the chatbots "struggled to differentiate between opinion and fact, editorialised, and often failed to include essential context".
Credits
Author: Charlie Buckland
Source: BBC News


